Your Levelup account lives at the operator's own platform, not on this portal. Only the operator can verify, restore or unblock access — we provide information about how the process works, but cannot resolve account issues directly.
Signing in to Levelup, step by step
- Open the operator's website in your browser.
- Look for the sign-in button and click it.
- Enter the email address you used at registration.
- Enter your password.
- Confirm and you're in.
No account yet? Registration happens at the operator's platform too — follow the sign-up flow there to create one.
What signing in looks like on a phone
The operator's site works in mobile browsers — Safari, Chrome, Firefox and the rest. The same email and password you use on desktop gets you in on a phone.
Levelup offers dedicated mobile applications for both iOS and Android. Once installed, the app uses the same account credentials as the browser version — no separate registration, and your balance, history and preferences carry over.
The recovery path
Forgotten your password? The operator's site has a reset link — usually labelled "Forgot password" or similar, near the sign-in fields. Click it, enter your registration email, and the operator sends a reset link to that address. Follow the link and set a new password.
If the email you used at registration is no longer accessible — closed, forgotten or locked — contact the operator's support directly. They'll ask for identifying details to confirm the account is yours before helping you regain access.
What to do when it fails
A handful of things stop a login from working. Most are straightforward to fix:
- Wrong email or password. Double-check what you've typed — spaces before or after, caps lock on by accident.
- Unverified account. If you registered but haven't yet uploaded your ID, the operator may block sign-in until verification is complete. Check your email for instructions from the operator.
- Browser session problem. Clear your cache and cookies, or try a different browser or incognito window.
- Regional restriction. Levelup is restricted in the United States, United Kingdom, France, Spain, Netherlands, Israel, Lithuania, Russia, Belarus, Ukraine, Sweden, and several other jurisdictions. If you're in one of those regions, access is blocked.
- Self-exclusion in force. If you or someone with access to the account activated self-exclusion, the block stays until the exclusion period ends. This is deliberate and cannot be reversed early — if you need help, contact the National Gambling Helpline on 1800 858 858 or visit betstop.gov.au.
Why an account gets blocked
Levelup may place holds or restrictions on an account for several reasons:
| Cause | What happens |
|---|---|
| Verification pending | Access limited until documents are reviewed and approved. |
| Self-exclusion | Account closed for the chosen period — three months minimum, up to permanent. |
| Inactivity | Long periods without a login may trigger a security review. |
| Terms breach | The operator may suspend or close accounts that violate its terms of use. |
When a block is in place, the operator's support team is the only channel that can explain it or lift it — this portal has no access to account status.
Who to contact
For account problems — login failures, verification holds, restrictions or anything else tied to your balance or access — reach the operator's own support. Levelup offers Live Chat and Email as its support channels.
Before you write, have these details ready: the email address you used at registration, when the problem started, and the exact message you see on screen (if any). Those details help support resolve the issue faster.
For questions about this information portal — not your account — write to [email protected].
Keeping access safe
A few practical steps protect your account from being accessed by someone else:
- Sign in only on the operator's own website address — type it yourself or use a bookmark you've saved. Never follow a link in an email or message that claims to be from the operator, even if it looks genuine.
- Use a password you don't use anywhere else. If another site is compromised, a unique password keeps this account safe.
- Sign out when you're finished, especially on a shared or public device.
If gambling is no longer enjoyable or you're spending more than you intended, help is available. The National Gambling Helpline is free and confidential: call 1800 858 858, available 24 hours a day, seven days a week. You can also access free online chat and email counselling through Gambling Help Online. BetStop — the National Self-Exclusion Register at betstop.gov.au — excludes you from all licensed Australian online and phone wagering providers at once, for a minimum of three months and up to life.
Disclaimer: This site is informational in nature. We do not operate a casino, take bets or organise gambling. Access is restricted to adults 18+ only. If you need help with gambling, contact the National Gambling Helpline on 1800 858 858 or visit betstop.gov.au.
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